Introduction and Scope
ChainIQ RelayX ("we", "our", "us", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chainiqrelayx.com (the "Website") and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website or services. By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
Personal Data You Provide
We collect information you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, postal address, and company name when you submit contact forms or inquiries
- Account Information: Username, password, and profile information when you create an account with our services
- Communication Data: Records of correspondence, messages, and communications between you and our team
- Transaction Data: Information related to transactions you conduct through our platform
Automatically Collected Data
We automatically collect certain information about your device and usage patterns when you visit our Website:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Location Data: Approximate geographic location based on IP address
- Technical Data: Log files, server responses, and error messages
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. For detailed information about our cookie usage, please refer to our Cookie Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services and Website
- Processing transactions and sending related information
- Sending promotional communications (with your consent)
- Responding to your inquiries and providing customer support
- Analyzing usage patterns to improve our services
- Detecting and preventing fraudulent activities
- Complying with legal obligations and regulations
- Enforcing our terms of service and other agreements
Data Sharing and Third Parties
We may share your personal data with:
- Service Providers: Third parties who assist us in operating our Website and providing services (hosting providers, analytics platforms, payment processors)
- Business Partners: Companies we partner with to provide integrated services
- Legal Authorities: When required by law or to protect our legal rights
- Successors: In case of business transfers or acquisitions
Important: We do not sell your personal information to third parties. Any sharing is limited to what is necessary to provide our services and comply with legal obligations.
Data Retention Policies
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Retention periods vary depending on the type of data:
- Account Data: Retained while your account is active and for 12 months after account closure
- Transaction Data: Retained for 7 years for tax and regulatory compliance
- Marketing Data: Retained until you withdraw consent
- Log Files: Typically retained for 90 days
Your Rights and Choices
Under Taiwan PDPA (Personal Data Protection Act)
As our user, you have the following rights:
- Right of Access: Request access to your personal data held by us
- Right to Correction: Request correction of inaccurate or incomplete data
- Right to Deletion: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request your data in a structured, commonly used format
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@chainiqrelayx.com with your request. We will respond within 30 days of receipt.
Data Security
We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest using SSL/TLS protocols
- Secure authentication mechanisms and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Incident response procedures for data breaches
Note: While we strive to protect your data using industry-standard security measures, no security system is impenetrable. We cannot guarantee absolute security of your information.
International Data Transfers
If you are located outside Taiwan, please note that your data may be transferred to, stored in, and processed in Taiwan and other countries where our servers are located. These countries may have data protection laws different from your home country. By using our Website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
Children's Privacy
Our Website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Website following the posting of revised Privacy Policy means you accept and agree to the changes.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@chainiqrelayx.com
- Mailing Address: 12F, 128 Tun Hwa South Road, Taipei 10660, Taiwan
- Phone: +886 2 7722-8888
Compliance and Oversight
ChainIQ RelayX complies with the Taiwan Personal Data Protection Act (PDPA) and applicable international data protection regulations. We are committed to maintaining the highest standards of data protection and privacy in all our operations.